Terms & Conditions

Welcome! You have found us at www.picturehangingsystems.com (our Website). We are Dita Colour Sdn Bhd (943393-H) based at No. 17, Wisma Laxton, Jalan Desa, Off Jalan Klang Lama, 58100 Kuala Lumpur. In the Terms and Conditions, “We” and “Us” refer to Dita Colour and our rights, obligations and others are hereby referred to as “Our/Ours”. We hereby address you, our website viewer and customers as “You”.
The Terms and Conditions (T&C) govern how we interact with you, our terms of sale for our products; and our commitment to you with regards to your privacy and your consumer rights.
This document also establishes our expectations on your conduct and obligations when visiting this website and purchasing products from us. This Website is intended for use by people residing in Malaysia. The statements made available on this Website do not apply outside Malaysia.

TERMS OF SALES
All sales of Products and associated services are governed by this T&C. You will be required to indicate that you have read, understood and agreed to the Terms immediately, prior to finalising any orders placed on our Website.

Availability of products
Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our “Return Policy” applicable to that Product. The inclusion of any products on this Website at a particular time does not imply or warrant that these Products or services will be available at any time. We will endeavour to include a statement on the Website when we aware that a particular Product is out of stock, but we are under no obligation to do so. We reserve the right to notify you that the Products for which you placed orders have become unavailable. In the event that you order a Product from the Website and we later inform you that we no longer stock the Product you had originally ordered:
(a) we will not charge you for the Product that we have not supplied to you;
(b) we will contact you to discuss whether we are able to provide you with a substitute Product; and
(c) except as required by law, we will not be liable to you for any resulting loss.
We have made every effort to display as accurately as possible the colours and images of our Products. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or services that we offer. All descriptions of Products or Product pricing are subject to change at any time without notice, at Dita Colour’s sole discretion. We reserve the right to discontinue any Product at any time.

Modifications
Prices for our Products are subject to change without notice. We reserve the right at any time to modify or discontinue the Products without notice at any time. We shall not be liable to You or to any third-party for any modification, price change, suspension or discontinuance of our Products or the Service.

Accuracy of Billing and Account information
You agree to provide current, complete and accurate purchase and account information for all purchases made.

Order process
Products displayed on the Website do not constitute an offer to sell. It is an invitation to treat only. Orders placed by You are offers to purchase particular Products in accordance with these Terms at the price specified.
To the extent permitted by law, We reserve the right to accept or reject Your offer for any reason (or no reason), including without limitation the unavailability of any Product, limitations on quantities available for purchase, an error in the price or Product description, problems identified by our credit department, or an error in Your order. We may, in Our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that We make a change to or cancel an order, We may attempt to notify You by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in Our sole judgment, appear to be placed by dealers, resellers or distributors. You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel it. If you have any problems with your order, you must go through the return process outlined below (see “Return Policy”).

RETURN POLICY
Product exchange is only available within 14 days of purchase, and only applicable for manufacturing defect on Dita Colour Products. You may inform us through our Website or contact your sales person and return the defected Products to our showroom for one to one exchange.
West & East Malaysia
For customers in West & East Malaysia to return using delivery or courier services, You must arrange and incur all expenses in the cost of return to Dita Colour’s showroom. We will resend the exchange Products within 7 days of return.

NON-REFUNDABLE
Products purchased are non-refundable.

GENERAL TERMS

The T&C and any separate agreements where we provide You Products or Services shall be governed by and construed in accordance with the laws of Malaysia.

This document constitutes the entire agreement between “Dita Colour and You” with respect to Your use of this Website and Your purchase of Products from Us.

We will not be liable for any delay in performing any of Our obligations under these if such delay is caused by circumstances beyond our reasonable control. If We do not exercise or enforce any right or provision under these Terms and Conditions, it will not constitute a waiver of such right or provision. Any waiver of any provision under the T&C will only be effective if it is in writing and signed by Us.
Any ambiguities in the interpretation of the T&C shall not be construed against the drafting party.
If any provision of these Terms and Conditions are determined to be unlawful, void or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

You agree and acknowledge that, in the event that We merge, sell or otherwise change control of Our company, Our business or the Website to a third party:
(a) We shall be permitted without giving notice or seeking prior consent from You to disclose the personal information and other data that we have collected from You to that third party;
(b) We shall be entitled to assign the benefit of any agreements we have with You to the third party.
Questions about these Terms and Conditions should be forwarded to Our email at contactus@ditacolour.com

PRIVACY POLICY
Section 1 – What do we do with Your information
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Section 2 – Consent
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent? Should you change your mind after you opt-in, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at contactus@ditacolour.com

Section 3 – Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 – WordPress
Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WordPress’s data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, WordPress will store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Upon completion, your purchase transaction information will be deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read WordPress’s Terms of Service or Privacy Statement.

Section 5 – Third-party related services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 7 – Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 8 – Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

× How can I help you?